other accessories

I'll tell ya' folks, I wasn't sure if this product was going to be good or not, from the reviews above.....so I bought it anyway and got it the next day, which was a pleasant surprise. There was no need for customer support. This was easier to set up than a bowl of cereal. If you follow the directions to the letter, then you shouldn't have a problem. It helps if you read them through first to familiarize yourself with the steps. It has a lot of great features whether your computer is on or not. In other words, it's only dependent on your computer for downloading the rates, which takes very little time if you have a P4 (highly recommended) with 1.3Mhz or better. The whole set up took about 10-15 minutes with download and updating. For a more accurate weighing, I recommend using the pound & ounce function (e.g. 2lbs 12.6 oz). This makes things a lot easier than getting quotes over the phone or online from 4 different mailing services. The extra features like insurance, etc are real nice additions for more accurate pricing. I highly recommend this scale that sends a lot of small to medium weight packages. Oh, one more thing...if you're business depends on weight to the 1/1000 of a gram or ounce or whatever, then don't buy a scale used for mailing packages. Get a chemistry or food scale with pinpoint accuracy. You might pay more, but you'll make it back in your profit margining. Good luck all and happy buying!!!

I've never written a review but this product deserves it.
This product is junk. I bought mine off eBay for $70 or so.
When I tried to program the pricing data you could not read the
"Download?" on the scale-screen it was garbled. I kept trying
and the PC software would just hang saying it was erasing memory.
Eventually the "Download?" was visible and I got it to program.
Then the batteries went dead and I could never get it programmed
again. The company's site is awful. Do yourself a favor and
look for a different product.

So far, I'm very pleased with the scales. I received it promptly from Jeff Wong, the seller, and the instructions were clear and specific. I don't know how it will perform over the long haul, but the downloading of the current rates went exactly as specified in the instructions, and I simply played solitaire while it was going on.