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AppleCare Protection Plan for iMac eMac 3 0 M8851L The following report compares gadgets using the SERCount Rating (base on the result count from the search engine). |
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POPULAR HAT - 2006-02-13 11:20:00 | © Copyright 2004 - www.hat.net () | sitemap | top |
My iMac is only three months old but unfortunately I've had to contact AppleCare already after my Superdrive started doing something odd.
I listened to distorted music for thirty minutes before a human finally spoke to me. Sadly, their English was so poor I could barely understand a thing they said and we had to repeat ourselves over and over. After making me do things I'd already done to try to resolve the problem (obvious things), they very quickly admitted defeat and said I'd have to take my iMac to the local Apple service centre. Once there, the cure was pathetically simple and should have been diagnosed by Apple Care. If it had been, I wouldn't have had to take my machine to the repair centre.
Apple describes Apple Care as a "world class" telephone help service. I'd say it's one of the worst I've ever used in my life.
Still, it's probably worthwhile for the extra two years' warranty. Just pray you never need to call on them!